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2022-06-30

Tier 3 Technical Support Engineer at Smartly.io

• Ensure best-in-class technical support and distinguished customer service
• Solve technological challenges of the world's largest online advertisers, helping them to solve issues in an expedient and affable manner
• Help to launch products, including supporting alpha and beta features
• Resolve advertisers' issues and identify product bugs using internal troubleshooting tools
• Perform tech-heavy investigations and resolve sophisticated support critical issues
• Analyze, reproduce, prioritize, and document platform bugs
• Work quickly to identify and fix the root causes of problems
• Assist and train teammates

Achievements: Snapchat Essentials

2022-01-18

Student at Smartly.io

Achievements: Certificate

2021-10-28

Student at Snap Inc.

Achievements: Certificate

2021-07-23

Senior Technical Support Analyst at Citi

• Level 1 to level 3 support of local applications
• Subject matter expert for local applications
• Participate in projects
• Primary contact person for clearing operations' technology, processes and applications including cryptography
• Write technical and user documentation
• Participate in audits both internal and external
• Changes management
• Team leader for operators working in shifts

• Closed several potential security issues in Kazakhstan processes
• Negotiated vendor pricing for a project from $100k USD down to $55k USD and led the refactoring of the application
• Participated in Want to be a leader program leading my team to 1st place as early as in the 2nd month of it
• Registered all externally issued certificates in local tracking system

2020-12-21

Student at Luxoft Training

Achievements: Certificate

2018-05-15

Technical Support Analyst at Citi

• Level 1 support of subset of regional applications
• Level 1 to level 3 support of local applications
• Subject matter expert for several local applications
• Application management (mix of product ownership, project management, business analysis, quality assurance, and some other roles)
• Participate in projects
• Testing of fixes and new features in supported applications
• Assistance with integration of new applications or processes
• Primary contact person for clearing operations' technology, processes and applications including cryptography
• Write technical and user documentation
• Participate in audits both internal and external
• Team leader for operators working in shifts

• Automated several manual processes used in the department
• Standardized and optimized server-side scripts
• Successfully managed 30 applications simultaneously, closing decade-long backlog for a handful of them
• Participated in Ideation program as subject-matter expert for one of the winning ideas
• Single-handedly supported the entire country of Kazakhstan for 2 years, fulfilling various roles including technical support, project manager, application manager, and business analyst

2015-09-14

Technical Support Specialist at Citi

• Level 1 support of subset of regional applications
• Level 1 to level 2 support of local applications
• Subject matter expert for several local applications
• Application management
• Participation in projects
• Testing of fixes and new features in supported applications
• Assistance with integration of new applications or processes

• Migration of clearing processing from Windows XP to Windows 7 and automation of some of the steps
• Expert assistance in refactoring of local application for stability and speed improvements
• Coached several new evening and morning operators

2011-06-16

Student (specialist) at Moscow Institute of Electronics and Mathematics

• Class president since 2nd year
• Graduate work: Testing of hardware and software solutions for 3-dimensional information representation in virtual reality system
• Diploma
• GPA 3.56

2011-06-07

Student (bachelor) at Moscow Institute of Electronics and Mathematics

• Class president
• Graduate work: Hardware solutions for 3-dimensional information representation in virtual reality system
• Diploma
• GPA 3.52

2011-05-20

Engineer at IBS Datafort

• Initiate operations related to End of Day processing
• Monitor continuous night processes
• Level 1 support of subset of regional applications
• Level 1 or level 2 support of local applications

• Promoted to day-time operator after approximately 1 year
• Transferred a paper-based checklist used by operators to Excel featuring several automated functions to improve traceability of work

2009-03-27

Engineer at Windsor

• Manage office hardware and software
• Manage company's website
• Create digital training courses

2006-06-23

Pupil at School №1208

• 10 years of general education
• High level of English
• Class president in grades 6 to 9
• Participated in school theatre with noticeable roles of Famusov (Grief from the mind), Zvyagincev (They Were Fighting for Homeland), reindeer (Snow Queen), Carlo/Geppetto and Karabas-Barabas/Mangiafuoco/Stromboli (Buratino/Pinocchio)
• Certificate